Have questions about your projection rental? We have answers! Check out our FAQ about our projector and screen rental services.
I need a rental projector fast, how soon I can get it?
If you are in Greater Vancouver area, you can either pick up a rental projector from our office or we can deliver it to you even the same day! For any other locations in BC, your projector can be delivered within 24 hours. Please contact us if you have any questions.
How do I reserve a rental?
You may reserve by using our e-commerce system or simply give us a call.
Do I need to sign any contracts?
We do not have any contract, but please note that by renting with us you agree to our rental terms and conditions.
Do you offer half day rentals?
All our projectors are rented out for a minimum of 24 hour period.
What is your damage policy?
You are responsible of the projector and all other rental equipment from the time of pick up (or delivery) until you return it to us. If the equipment is lost, stolen or damaged during that period, we will charge you for the retail value of the equipment.
What is your cancellation policy?
Cancellation prior to 2 business days before the commencement of the rental period is subject to a 10% charge of the original transaction amount to cover transaction fees. Cancellation within 1 business day of commencement of the rental period without valid reasons is subject to a 50% charge of the original transaction. Cancellation on the day of commencement of the rental period without valid reasons is subject to a charge in full. Cancellation, once the courier has departed for the rental site, will be charged in full. VPR may waive the cancellation fees if THE RENTER provides a valid reason. VPR preserves the right to give a final judgment on “valid reasons”.
What if I am late returning the projector?
Without prior notification and a valid reason, you will be charged the regular daily rate for each day that you keep the projector beyond the scheduled period.
I don’t know how to set up a projector. Can you help me?
Don’t worry, don’t panic, just give us a call.
What if there is a problem with the rental projector?
Our top priority is to make sure that each unit is checked carefully before we ship it. All equipment are checked upon return to ensure everything is functioning properly. We encourage you to set up your rental projector ahead of time to avoid technical problems during your presentation. If you encounter any technical problem, please give us a call.
What if I need a sound system for my presentation?
Most of our projectors have speakers that will address the need for small rooms. If you need a better sound system, remember to check out our sound selection.
What payments method do you accept?
Payments are accepted in Visa, MasterCard, and American Express. We only accept online payments, no cash and cheque will be accepted.
Is payment or credit card required to reserve the rental projector?
Yes, in order to complete your order you must pay with your credit card online. Please contact us if you run into any problems.
Is insurance included for the rental period?
No, the insurance is only included during transit if you chose to have the equipment to be delivered. You are responsible of all damages while the rental projector is in your possession.
Is a rental deposit required?
No, however we will be charging for damaged, lost or stolen equipment.
